Even when the tenant-landlord relationship is going well, disagreements can arise. Knowing how to react and knowing your rights is essential to resolving a conflict without escalating.
Steps
Step 1: Attempt to settle amicably
- Start by discussing calmly with the landlord.
- Express your point of view with facts, not emotions.
- Send an email or letter if discussion isn't enough to keep a written record.
Step 2: Document the dispute
- Keep all written communications (emails, texts, letters).
- Take photos or videos if the dispute concerns a physical problem (leak, mold, etc.).
- Note important dates and any actions taken. Step 3: Contact the appropriate organizations
Step 3: Contact the relevant organizations
Depending on the province, several options are available to you:
- Quebec: Tribunal administratif du logement (TAL)
- Ontario: Landlord and Tenant Board (LTB)
- British Columbia: Residential Tenancy Branch
- Other provinces: similar organizations
Before filing a formal complaint, check if your dispute is eligible and make sure you have gathered the necessary evidence.
Tenant Assistance Services
- Several community associations offer free or low-cost assistance.
- You can also consult a lawyer, a mediator, or a legal clinic.
Frequent Disputes
- Delays or Refusal of Repairs
- Unfair Rent Increases
- Non-Refund of Deposit (Outside Quebec)
- Unjustified Eviction
- Invasion of Privacy (Unauthorized Visits)
In Summary
When faced with a conflict, remain calm, organized, and informed. Always seek an amicable solution, but know that legal recourse is available to assert your rights.
➡️ Continue to read: 8. Moving and Change of Address
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